Related Question
How can I register and start using the service?
You can sign up instantly via our website or message our manager for manual account creation. No documents or verification are required – the process is fast and 100% KYC-free.
Can I use SIPeasy without any identity verification?
Yes. SIPeasy Telecom operates as a KYC-free platform. You don’t need to provide personal documents, phone numbers, or emails to start using our services.
How do I top up my balance?
You can top up your balance using cryptocurrencies through our secure payment gateway directly from the SIPeasy dashboard, including Monero, ETH, BNB, USDC, LTC, Bitcoin, USDT (on different networks), as well as PayPal and credit/debit cards.
Please note that not all payment methods and currencies provide the same level of privacy. PayPal and card payments are not private. Make sure you fully understand the implications of the payment method you choose.
What softphone apps are recommended?
For 2025, we recommend:
• Zoiper (Android/iOS/Windows/macOS)
• Groundwire / Acrobits (iOS/Android)
• Linphone (cross-platform)
• MicroSIP (Windows)
• Telephone (macOS)
Which codecs are supported?
We use G.711 (ulaw/alaw) as default. Additional codecs like G.729, OPUS, and G.722 can be enabled upon request.
How can I change my Caller ID (CLI)?
Log into your dashboard, navigate to the SIP device settings, and edit the CallerID field. Note that some countries may restrict spoofed or custom Caller IDs.
Is Caller ID spoofing allowed?
Yes, we support CLI, nCLI, and TDM routes. Custom Caller ID usage depends on the destination and legal compliance of the route.
Can I set up multiple devices under one account?
Yes, you can create multiple SIP devices for one account, each with a unique caller ID, or you can use one SIP login on all devices
What billing model does SIPeasy use?
We use per-second billing (1/1). Some routes (e.g. Canada, India or USA) may be billed per minute, depending on the provider.
Are there any connection or setup fees?
No, we do not charge connection or setup fees. You only pay for the actual call duration.
Is PBX functionality available?
Yes. On request, we can enable PBX features such as call recording, whisper, ring groups, voicemail, and more.
Do you support encryption or secure calling?
Yes. We support SIP over TLS and SRTP for encrypted signaling and media – ensuring private and secure VoIP communication.
How do I monitor my usage and statistics?
Your personal dashboard includes real-time call logs, expense tracking, active calls and advanced analytics.
What if I need custom routing or volume discounts?
We offer custom routing plans and wholesale pricing for high-traffic clients. Contact our manager to discuss your traffic profile and get a tailored offer.
Are there serious issues with call traffic delivery?
In most cases, our routes are stable. However, due to the nature of VoIP traffic, some destinations may experience problems. We maintain backup routes and strive to resolve issues promptly. Support is available 24/5 on weekdays, with flexible response times on weekends.
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